Frequently Asked Questions

Frequently Asked Questions2023-01-11T11:41:14-10:00
pool at koloa landing

Here they are. The answers to all of your questions.

How far away is the beach? Do you offer early check in and late check out? How do I get from the airport to the resort? All the answers to the most frequently asked questions are listed below.

But what if you don’t see your question? No problem! You can email us at [email protected] or give us a call directly at (808) 240–6600. We would be happy to answer your question and even add it to this list so that the next person with your question will find it a little easier.

What is the minimum age required to check-in?2019-08-13T20:01:59-10:00

Guests must be at least 21 years old and present valid government issued identification to check-in.

How much are state taxes?2022-10-13T14:01:41-10:00
State taxes are 14.96% and county taxes are 3%. Total taxes come to 17.96%
Does Koloa Landing® charge a resort fee?2022-02-10T11:08:57-10:00

Yes. A nightly resort fee of $35 plus applicable taxes is applied to all bookings and access to high-speed wifi for up to 8 devices, on-site parking (covered & above ground), welcome amenity, and more. Call or email for more information.

Is Koloa Landing® a timeshare?2017-06-15T03:55:40-10:00

No. Our Villas are whole ownership. That means each residence has one owner. This is very different from a timeshare in that we do not market to our guests or broadcast the real estate component to the property. Guests that stay with Koloa Landing® Resort will NOT have to sit through long or boring presentations. To the guest, we are no different from any other resort.

Does Koloa Landing® have sofa sleepers or roll-aways?2017-02-16T13:16:26-10:00

Every Villa comes with a queen sized sofa sleeper in the living room. We do not offer roll-away beds.

What nightlife do you have on Kauai?2017-02-16T13:15:41-10:00

Typically on Kauai the days start and end early. There are a multitude of outdoor activities to enjoy, from ziplining to sunset dinner cruises, which means most of the action takes place while the sun is up. There are live music options right next door at Tortilla Republic or Merriman’s. Both options offer a full bar as well. Stevenson’s Lounge at the Hyatt is another great place to go or Keoki’s Paradise just down the road. Friday night’s in Hanapepe boast an Art Walk.

Does Koloa Landing® offer shuttle services?2018-01-04T13:04:33-10:00

We have two passenger shuttles available to take guests anywhere within the immediate Poipu area, free of charge. Shuttles are subject to availability and may have limited hours. We recommend checking with our bellmen or front desk ahead of time to plan your shuttle use.

What grocery shopping services are available at Koloa Landing®?2017-06-15T03:57:52-10:00

You may fill out our online form prior your stay.

Shopping services are available via the Koloa Landing® Concierge. We have itemized shopping lists for you to select from or you can make special requests and have all the groceries available in your Villa upon arrival. You can contact the Concierge directly at (808) 240 – 6609.

Can Koloa Landing® guarantee a specific Villa or building?2017-02-16T13:13:49-10:00

We do take requests for specific locations, ie specific floor, building, etc. However, we cannot guarantee these requests but will make every effort to put guests where they would be most comfortable.

Does Koloa Landing® have cribs & highchairs available?2017-02-16T13:13:21-10:00

Yes, we have both cribs & highchairs available free of charge. Quantity is limited and thus cannot be guaranteed.

What is Koloa Landing®’s early arrival and late check out policy?2017-02-16T13:12:48-10:00

Both are available upon request but not guaranteed. There are no fees associated with Early Check ins. However, late check out’s, if available, are subject to fee’s. The resort can also store your belongings free of charge while you and your family enjoy on-site or local activities.

What are the hours at the front desk?2017-02-16T13:12:04-10:00

Our front desk is open 24-hours a day to serve you, help you check in or check out.

Does Koloa Landing® have day passes for the pool?2017-06-15T03:58:50-10:00

No. All pools are available to all homeowners and guests with keycards between the hours of 5:30am and 10:30pm 7 days a week.

What dining options does Koloa Landing® have on property?2017-06-15T04:07:44-10:00

The Holoholo Grill is located on the south end of the resort adjacent to the main pool. The Grill features gastro-inspired Hawaiian comfort food and is a collaboration with Hawaii’s own, James Beard award-winning chef, Sam Choy.
(808) 742-2538

We also have a 3 meal Gourmet Marketplace which serves made-to-order light menu items such as sandwiches, salads and pizzas. Additionally, our Marketplace sells groceries to stock up your Villa’s kitchen, alcohol and even sundries, such as sunscreen other Kauai Made products, sundries and gifts.

Do you offer housekeeping?2017-04-18T19:43:45-10:00

For guests staying in our Deluxe Studios, we offer full housekeeping daily. Guests staying in our luxurious villas will receive daily housekeeping refreshes and full cleanings every third day. What this means is, we empty trash receptacles, change towels, and replace amenities every day. Full cleanings occur every third day and additional cleanings can be purchased.

How close is Koloa Landing® to off-site shopping and dining options?2017-02-16T13:09:43-10:00

We are adjacent to the newest shopping development on Kauai which offers some of the nicest shopping and dining choices on the island. The Shops at Kukui’ula Village are located next door to Koloa Landing® and can be accessed by dedicated walking path and a short 4 or 5 minute walk. Additionally, we are only about ½ mile down the road from Poipu Shopping Village (site of the renowned Puka Dog) and a couple miles away from Old Koloa Town.

Is it recommended to have a rental car?2022-10-13T14:07:08-10:00

This depends. If you will be doing a lot of island activities such as zip lining, ATV tours, Napali Hikes, then it is probably best to have a rental car to get around. However, if you are mostly relaxing at the resort while pondering the meaning to life, dining and shopping next door and walking to the beach at the Sheraton, you certainly can get by without a car.

Additionally, Koloa Landing® has an 11-seat Mercedes-Benz Sprinter and 6-seat passenger van to take guests anywhere in the immediate Poipu Area.

How can I win a free stay at Koloa Landing?2019-07-30T12:51:42-10:00

You can join our mailing list to keep apprised of all things Koloa Landing and also have a chance to win a free 5-night stay in one of our 500 sq ft deluxe studios. Drawings are typically held one or more times a year and winners are contacted directly. Over 30 free room nights have been given away at Koloa Landing to our various winners. Koloa Landing Resort does not make any guarantees as to the frequency it will select a winner. Blackout dates apply and stays are subject to availability.

Is Koloa Landing® beachfront?2017-02-16T13:07:22-10:00

The property is not beachfront. Beaches in Kauai are by law public. That means crowds of tourists, noise, and often theft. We avoid all this by not being beachfront but are still close enough to walk.

Where is Koloa Landing®? How do I get there from the airport?2017-02-16T13:06:54-10:00

Koloa Landing® is in the heart of Poipu on the sunny South Shore of the Garden Isle. For our contact information including driving directions and our address, visit our contact page.

Does Koloa Landing® have beach gear available for rent?2017-06-15T04:11:30-10:00


(808) 742-2539

What time is check-in and checkout?2017-02-16T13:05:45-10:00

Check-in time is at 4pm and checkout is 11am.

What transportation does the property offer?2022-10-13T14:06:02-10:00

Great question! Koloa Landing® has an 11-seat Mercedes-Benz Sprinter and 6-seat passenger van that are available to take guests anywhere in the immediate Poipu area. This includes the beach, shops, & restaurants. This service is complimentary for our guests.

How close is Koloa Landing® to the beach?2022-10-13T14:05:35-10:00

We are about ½ mile from a family friendly beach that offers plenty of parking. Walking takes approximately 10 – 15 minutes. Alternatively, you can drive to the beach, which only takes a couple minutes.
Additionally, Koloa Landing® has an 11-seat Mercedes-Benz Sprinter and 6-seat passenger van to take guests to any beach in the immediate Poipu area.

How many pools do you have?2022-10-13T14:06:29-10:00

The property boasts 3 resort pools. The first is a 350,000-gallon main pool that features poolside cabanas, waterslides, swim-through and walk-through grotto, waterfalls, and negative edge. The main pool was voted Best Pool in America in 2020, 2021, and 2022 by USA Today’s 10Best.

Our second pool is a 6,100 square foot family lagoon pool. And lastly is our tranquility waterfall pool which is only open to adults. All three boast BBQs, and Jacuzzis. The main pool is the only pool with full poolside food and beverage service.

What construction will be taking place during my stay?2017-04-18T19:46:18-10:00

None! We are proud to announce the construction has finished and our 350,000 gallon main pool, 18,000 sq ft conference center, poolside Holoholo Bar & Grill, and 206 brand-new accommodations are all open as of March 15, 2017.